PRIMARY PURPOSE: To develop and manage time and materials (T&M) data input and bill review projects through to completion; to provide training and program support to our clients.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Partners with clients to scope requirements needed for the T&M and bill review process by visiting client project sites and gathering detailed information from third party vendors.
• Develops, prepares, and manages customer delivered requests.
• Utilizes T&M Pro-Suite software products to review and audit invoices and manage project details.
• Creates standard and ad hoc client-facing reports from bill review and audit projects.
• Audits and analyzes data reports related to client billing and time and material (T&M) management.
• Reviews, investigates, and resolves escalated technical customer service support issues.
• Leads in-person and virtual training sessions for T&M Pro-Suite clients.
• Gathers ongoing feedback to improve training and development materials; updates training collateral in conjunction with system updates. 

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as rquired

QUALIFICATIONS

Education & Licensing

High School Diploma A must.

Bachelor's degree from an accredited college or university preferred.

Experience

One (1) year of related experience, to include at least one (1) year of time and materials data input, audit and bill review experience, or equivalent combination of education and experience required.

Skills & Knowledge

• Strong “time and material” knowledge
• Excellent oral and written communication skills, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiating skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

About Sedgwick

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. From our modest beginnings as a regional claims administrator founded in 1969, Sedgwick has grown into a leading global provider of technology-enabled risk, benefits and integrated business solutions with 30,000+ colleagues, located across 80 countries. Through innovative product development, organic business development and strategic acquisitions, Sedgwick’s offerings continue to evolve beyond claims processing to meet the current and future needs of our clients. Our approach to delivering quality service in areas such as workers’ compensation, liability, property, disability and absence management goes far beyond just managing claims—we aim to simplify the process and reduce complexity, making it easy and effective for everyone involved.

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