We are actively recruiting and conducting virtual interviews for positive, energetic, top performing individuals with a desire for career growth and expanding opportunities in our Enterprise Contact Center.
We have opportunities available to on-board, train virtually for six weeks and work 100% remotely. We are targeting candidates available to work within a 8:00 a.m. to 6:00 p.m. (Eastern Standard Time) schedule.
Customer Service Representative II, Bilingual Preferred (Spanish/English)
As a member of the Enterprise Contact Center, you will work with our internal and external customers to create an outstanding service experience. This exciting customer focused position includes responsibilities in the areas of coordinating first notice of loss claims via telephone and electronically, and/or billing calls and functions for all products, lines of business, and affiliates.
Hours: Schedule will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET while in training (approximately 6-7 weeks). Once training is complete, regular work schedule will be Monday thru Friday, 9:30 a.m. to 6:00 p.m. ET. In addition, this position requires some Company holidays to be worked.
Benefits: We offer competitive wages and benefits including: Health, Dental, Vision, Life, PTO, Holidays, 401(k), Profit Sharing, STD/LTD, Tuition Reimbursement, flexible work schedules and a casual attire environment.
Our Employee Value Proposition: We have earned a solid reputation as a “great place to work.” Our employees have stated that we offer the following:
Competitive Total Compensation/Benefit Package Financially Stable Company Future Career Opportunities Respect Convenient Company Locations Job-Interests Alignment Quality Management and Colleagues Strong People Management Practices Quality Senior Leadership Reputation Employee Empowerment
Performs a variety of customer service functions within the Enterprise Contact Center for insureds, agents, and claimants including coordinating first notice of loss processing of claims and/or processing payments, billing inquiries, cancellations agreements, and policy questions for all products, lines of business, and affiliates. Meets established goals and objectives via telephone and/or electronic means providing a superior customer experience. Provides highest quality, caring service by following established service levels and procedures for functions performed.
Establishes and maintains effective relationships with customers on behalf of the company in a customer centric manner by taking personal and complete responsibility for each customer interaction and by ensuring that all customer requirements are completely met.
Knowledge, Skills and Abilities
Education: Associates Degree or Technical or specialized knowledge or equivalent, related experience. Experience: 1 - 3 years. Knowledge: Considerable knowledge of the general and technical parts of the job. Works independently. Decision Making: Makes decisions within position standards. Applies guidelines and procedures that require some interpretation in dealing with exceptions. Work requires judgment to select among multiple potential pre-defined courses of action. Supervision Received: Works under general supervision. Typically does not receive instructions on routine work. Receives general instructions on new types of work or projects. Leadership: Works as an individual contributor. May participate in training less experienced staff. Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve moderately complex problems requiring independent thinking with direction. Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts involve obtaining or providing information on matters which may be sensitive and or complex to interpret.
Additional Knowledge, Skills and Abilities
This position may be filled with an individual with no experience based on their level of education. Bachelor’s Degree a plus. General skills should include the ability to navigate and process data using multiple screens. Must have at least average mathematical skills and aptitude. Must have excellent oral and written communication skills. Bilingual (Spanish/English) skills are preferred.
An individual must have the ability to display strong telephone customer service skills in order to obtain/provide accurate and complete information. The individual must have the ability to empathize with the caller and provide them with confidence and trust that the company is here to assist them with their inquiry. Must be able to shift from one function to another with relative ease and proficiency.
Internal Number: 12261
About MAPFRE Insurance
About MAPFRE Insurance
Who We Are
MAPFRE Insurance is a forward thinking property and casualty insurance company focused on taking care of you and your family with high-quality products and friendly service.
What We Do
For decades, MAPFRE Insurance has been protecting families and their possessions with quality insurance coverage and a strong commitment to service excellence. We are a leading insurance provider offering auto and home insurance solutions to fit your specific needs.
Why Join Our Team
We are a leading insurer committed to recognizing our employees as our most valuable resource. We are committed to attracting, developing, engaging, and retaining quality employees to ensure mutual success.