Underwriting Support Specialist

Job Description:

Are you looking for an exciting way to jump start your career in insurance? Our Chicago office is looking for a driven individual ready to take on their next opportunity in supporting the property underwriting team. This position will handle day-to- day client servicing including managing workflow and reinforcing the ease of doing business with Markel by meeting or exceeding agents/brokers expectations and providing quality service on a consistent basis.

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter.
• Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items.
• Prepare with underwriter instruction, documents including Quotations, Binders and Policy / Endorsements.          
• Ensure accuracy of information that is input into all appropriate systems and verify that all necessary documentation is in the file.
• Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions.
•   Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards.
•    Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems.
• Under Underwriter direction, complete policies, attached appropriate forms and make policy changes as requested.
• Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization.
• Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved.