This entry level position embodies Travelers' mission to help provide peace of mind for our customers. Our Customer Service Representative is the first to give customers the assurance they need for life's unpredictable moments. By handling inbound calls from our existing customers, our Customer Service Representative is able to build and maintain effective relationships with our customers and provide support to those who need it most. This role may assist customers and agents with quotes, policy inquires and changes, address insurance billing questions or handle inquiries on technical support. This rewarding opportunity is not the only perk: access to great benefits, collaborative work environments, plus job growth and development all contribute to a fulfilling career with Travelers. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job works under direct supervision and does not manage others.
High school diploma or GED.
Some college preferred.
Prior insurance and/or call center experience a plus.
Resident Property and Casualty or Personal Lines Insurance License preferred.
Previous customer service experience preferred.
Additional Salary Information: Monthly Incentives to top Performers
Internal Number: 23238BR
About Travelers Insurance
Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.