A Day In The Life Of A/An Claim Specialist-Injury - req10658
Do you enjoy investigating, putting facts together to solve problems, AND have a passion for serving our customers?
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. As a Claim Specialist in our Auto Injury Department, you will be part of a special team that plays a critical role in the injury claim process.
In this role, you will investigate a high volume of complex auto injury claims across multiple jurisdictions. On a daily basis, you will conduct an analysis of your new auto injury claim assignments and develop investigative plans based on the needs of each claim. Your investigations will include:
·Investigating, evaluating, negotiating, and settling auto claims in an assigned area to include verification of coverage, legal liability and extent of damage to persons and property, which may require contact by telephone, correspondence, in person, or various electronic media
·Applying knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability, damages of injury (first and third party) and property damage
·Recognizing and reviewing claims requiring specialized handling, including identifying issues that may require the use of independent experts or vendors
·Using various electronic resources for claim handling
·Working in partnership with and provides instruction to claim associates
·Most importantly delivering a remarkable customer experience through handling claims involving injury
Our campus is conveniently located on Tempe Town Lake in close proximity to the transit & Downtown Tempe.
What You Can Expect
Anticipated Start Date: January 13, 2019
HOURS OF OPERATION: The anticipated hours of operation will be 7 a.m. - 7 p.m., customer time. As such, depending on the customer time zone and employee office location, employee shifts may fall outside of 7 a.m. - 7 p.m. employee time. Employees may be expected to work in a shift environment including irregular hours, weekends, and holidays based on workload and job requirements. Employees' work schedules may change based on business need.
LICENSING: The successful candidate selected for this position will receive a job offer stating that continued employment as a Claim Specialist is contingent upon meeting the requirements necessary to obtain appropriate state(s) mandated licenses. This includes successfully completing all applicable licensing exam(s), and background checks required of various state(s). Failure to do so may result in termination.
TRAINING: Selected candidates must be available for mandatory, paid training, Monday through Friday, 8:00am to 4:30pm for 10-12 weeks. Toward the end of training, employees will receive their regular, assigned work schedules. Training location may differ from physical office location.
TELEPHONE MONITORING: Positions are subject to telephone monitoring and/or recording for quality assurance and training purposes.
·Job may require travel overnight via commercial transportation or driving motor vehicles to any office locations where the Company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminars
·Must be willing to work flexible work shifts as operation dictates
·May work irregular hours, including weekends and holidays, based on workload and job requirement
·Claim handling experience, preferably PIP/MPC (first party medical) or third party injury claims
Internal Number: 10658
About State Farm
Make an impact while being a part of the #1 auto and home insurer in the United States. State Farm, a Fortune 50 company, is consistently recognized as a top employer in the U.S.
Working at State Farm® takes heart. We help customers protect the things that matter most to them. We help them get back on their feet after an accident or disaster. And, we help people plan ahead for the future they want.
Our employees are challenged, guided, and empowered. As a community, we help one another grow professionally and personally. It’s part of who we are and have been since 1922.