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Workers' Compensation Claims Support Supervisor
ICW Group
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Workers' Compensation Claims Support Supervisor

ICW Group

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Details
Posted:
February 7, 2019
Location:
San Diego, California
Salary:
DOE
Type:
Full Time - Experienced
Category:
Non-Actuarial
Preferred Education:
4 Year Degree

ICW Group Insurance Companies is recognized nationally as an insurance leader in helping policyholders achieve fewer and less costly claims in both Property & Workers' Compensation.  We are looking for a talented Workers' Compensation Claims Support Supervisor to join our Claims team. The Workers' Compensation Claims Support Supervisor oversees a portion of claims support staff to ensure overall quality and efficiency of the claims support work product. 

About your job:

  • Manage a claims support unit in the performance of their daily activities for Claims Department
  • Organizes the team workload, assigns projects and manages resources and results
  • Sets performance expectations, team and individual goals and timelines in alignment with department management
  • Provides regular feedback and coaching to team members
  • Mentors and develops staff to further their skills, knowledge and professional practice; creates and monitors development plans
  • Provides organization and skill development for new team members
  • Prepares and conducts performance evaluations
  • Ensures staffing coverage for the team is available to support customer needs
  • Hires, fires, prepares disciplinary actions and other managerial responsibilities for his/her direct reports
  • Prepares for and conducts team meetings and training sessions
  • Reviews work for accuracy, quality and completeness ensuring assignments are delivered according to established schedules
  • Assigns work to meet completion dates
  • Creates workflows and accountabilities specific to the needs of the Claims product
  • Trains claims support staff on all procedures
  • Monitors workflow and quality of all support staff
  • Conducts audits of assigned staff
  • Provides senior management with statistical reports
  • Communicates with insureds and agents with case updates when necessary

From an Experience and Education Point of View:

  • High school diploma or general education degree (GED)
  • Strong understanding of insurance claims principles
  • 1-3 years’ experience in a claims support role
  • Excellent verbal and written communication skills, time management and organizational skills
  • Must be detailed oriented, team player and have a sense of urgency for execution
  • Excellent phone skills
  • Strong computer typing skills and data entry experience
  • Ability to multitask
  • Prior supervisory experience is preferred
  • Ability to read, write and comprehend simple instructions, short correspondence and memos
  • Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
  • Ability to add, subtract, multiply and divide using whole numbers, common factions and decimals
  • Ability to compute rate, ration and percent to draw and interpret bar graphs
  • Ability to apply common sense understanding to resolve issues and problems that arise
  • Ability to deal with problems involving several concrete variables in standardized situations

Does this Sound Like You? If so, we would love for you to bring your talents to ICW Group!

About ICW Group
Based in San Diego, ICW Group Insurance Companies is the largest group of privately held insurance companies domiciled in California. Quoting more than $3 billion annually, ICW Group represents a group of Property, Auto and Workers’ Compensation insurance carriers, including Insurance Company of the West and Explorer Insurance Company. ICW Group is recognized nationally as an industry leader in helping policyholders achieve fewer and less costly claims, and is committed to meeting the needs of its policyholders and elevating the trusted agents and brokers who advise them. The company offers its insurance products through an independent network of experienced and professional agents and brokers.
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